Return & Exchange Policy
We want you to be fully satisfied with your purchase from Brexlink. Please review our return and refund policy below to understand your rights and responsibilities.
1. Return Eligibility
- You may request a return or exchange within 30 calendar days of receiving your product.
- To be eligible, the item must be unused, in its original packaging, and in the same condition as when received.
- Items that are damaged due to misuse, neglect, or accident are not eligible for return or refund.
2. How to Request a Return or Exchange
- Please email our support team at contact.brexlink@gmail.com with your order number and reason for return.
- We will provide you with a return authorization and mailing address via email.
Do not send returns to the original shipping address.
3. Return Shipping & Fees
- Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was sent.
- Brexlink does not charge any restocking fees.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item otherwise.
4. Refund Process
- Once your return is received and inspected, we will notify you by email.
- If approved, your refund will be processed within 5–7 business days back to your original payment method.
5. Exchanges
- Exchanges are accepted for defective or damaged items.
- If you need to exchange your item for the same product, contact us at contact.brexlink@gmail.com for assistance.
6. Non-Returnable Items
- Downloadable software products and customized items are non-refundable unless defective.
Questions?
Feel free to reach out to our customer support team. We're here to help you!