Return policy
Brexlink Return Policy
At Brexlink, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help!
Returns
We offer a 30-day return policy from the date of purchase. If you are not satisfied with your product, please follow the steps below to initiate a return:
- Contact Us: Reach out to our customer service team at [contact.brexlink@gmail.com] to inform us about the return.
- Return Authorization: Once your return is approved, we will provide a Return Merchandise Authorization (RMA) number and instructions.
- Shipping: Ship the product back in its original packaging, along with the RMA number and receipt.
- Processing: Once we receive the returned product, we will inspect it and process your refund or exchange.
Exchanges
If you'd prefer to exchange your product instead of receiving a refund, we can arrange for a product swap as long as the returned item is in original, unused condition.
Non-Returnable Items
Some items, such as opened or used products, may not be eligible for return. Please check the product details for any restrictions.
Shipping Costs
The customer is responsible for the return shipping cost unless the return is due to a mistake made by us or a defective product.
Refunds
Refunds will be issued to the original payment method once the return is processed. Please allow up to 7-10 business days for the refund to appear in your account.
For any questions, feel free to contact our support team at contact.brexlink@gmail.com. We’re happy to assist you!